Installation files are available from the Essential Evidence Plus downloads page.

Note that you must have access to the My Account area of the Essential Evidence Plus Web site to download Essential Evidence Plus. If you are associated with an organization that has an Institutional subscription to Essential Evidence Plus, contact a member of your organization to determine how to access the site. If you are an individual subscriber or trial subscriber, you should use your Essential Evidence Plus username and password to access the site. If you would like a Free 30-day Trial Subscription to Essential Evidence Plus, Sign up Here.

Windows Mobile 5.0 Smartphone Edition is designed for devices without touch screens, and Essential Evidence Plus requires a touch screen to function properly.

Many installation problems can be solved by ensuring that you have the latest version of Microsoft ActiveSync installed on your desktop computer. ActiveSync can be found on the Microsoft web site.

To locate the build number of your Essential Evidence Plus program, select Help -> About from the application menu. One of the first pieces of information on the About screen is the build number.

You can determine whether you have the latest version of Essential Evidence Plus by comparing your build number with the number listed here.

This error occurs for unknown reasons on some Pocket PC devices. The installation data is successfully copied to the device, but the device fails to process it properly. The solution is to locate the CAB file that has been copied to the device, and manually continue the installation process:

• On your handheld device, launch the File Explorer application. This can be found under the Programs list on the Start Menu.
• Browse to My Device, and look for a CAB file, which may be named IR...CAB, or InfoPOEMs...CAB or InfoRetriever...CAB. If the file is not located under My Device, also check any folders named Storage Card, SD Card, or CF Card.
• Tap the file to complete the installation of Essential Evidence Plus.

Usually when this error occurs, it is a problem with your device, rather than the installation file. The problem seems to typically occur on Dell Axim devices. Please try the following steps one at a time until the problem is resolved. If none of these steps solves your problem, Contact Us for further assistance.

1. Make sure you can install other applications to your SD or CF card. If you can, try solution (2). If not, there is a problem with your card and/or device. Please contact your vendor for technical support.
2. Install any available updates that are available from your device vendor. Once you have updated your device, try installing Essential Evidence Plus again.
3. If neither of the above two methods solve your problem, you can try installing Essential Evidence Plus to your internal memory using the .CAB method. Look for the "CAB File Download (Alternate Install Method)" on the Pocket PC Downloads Page. Copy the CAB file to your device's external memory via ActiveSync or via a memory card reader. On your device, locate the CAB file using File Explorer, and tap on it to install.

We can offer a few suggestions for those who install and maintain Essential Evidence Plus on a large number of Palm OS and Pocket PC devices. Please see our Tips for Institutional Clients for Faster Installation of Essential Evidence Plus for more information.

This message indicates that the Essential Evidence Plus program file was successfully installed to your device, but one or more of the data files was not successfully installed to your device's external memory.

In most cases this means that you need to disconnect and reconnect your device to your PC to perform an additional ActiveSync operation, which will install the Essential Evidence Plus data files to your device.

If the additional ActiveSync does not solve the problem, try running the entire installation program again.

If you have installed the Essential Evidence Plus Updater application on your Windows PC, the Updater should automatically register your copy of Essential Evidence Plus for you when you connect your device via ActiveSync. You may be asked to supply your Essential Evidence Plus password to register.

If you have not installed the Essential Evidence Plus Updater or the Updater is not properly registering your installation of Essential Evidence Plus, you will need to manually register the program. See the detailed registration instructions.

To obtain a new license code for Essential Evidence Plus on your Pocket PC device, log into the Essential Evidence Plus Web site and visit the Registration Page. There are also detailed registration instructions available.

If you are an individual subscriber and your Essential Evidence Plus subscription has expired, you will have to renew your subscription in order to obtain new license codes for Essential Evidence Plus on your Windows PC. See How do I renew my Essential Evidence Plus subscription? if you need help renewing your subscription. After you have renewed your Essential Evidence Plus subscription, or if your Essential Evidence Plus subscription has not yet expired, visit the Registration Page to obtain a new license code.

Essential Evidence Plus will run in Demo Mode until you register the program. There are detailed registration instructions available.

If you installed Essential Evidence Plus on an external memory card and you have previously used Essential Evidence Plus on your device without problem and this behavior suddenly develops, ensure that your expansion card is fully inserted into your device, and that the card hasn't become corrupted. If the card is inserted and not currupted, try re-installing Essential Evidence Plus to replace the missing data files.

With the December 2007 release of Essential Evidence Plus, 5 Minute Clinical Consult content was removed from Essential Evidence Plus.